Rvvup now supports Backoffice Orders in Magento using Payment Links for manually created orders. This will allow you to create orders on behalf of customers, and seamlessly send them a payment link to complete the order, all right from the Magento admin panel.
ℹ️ How to Create a Backoffice Orders in Magento using Rvvup
To create an order manually in Magento and send a Payment Link, do the following:
- Log into your Magento admin
- Navigate to Sales → Orders
- Click Create New Order
- Select an existing customer or click Create New Customer
- Add products
- Select Rvvup Payment Link
- Click Submit Order
Next, your customer will be emailed a Rvvup Payment Link included in the standard order confirmation emails using the default Magento “New Order” and “Order Update” templates.
🔄 Payment Link Lifecycle
When the customer is first sent a Rvvup Payment Link, the Magento order will have the following statuses:
- Order Status: Pending
- Invoice Status: (Not Created)
When the customer completes the payment, your store will receive a webhook and the order will be updated to:
- Order Status: Processing
- Invoice Status: Complete
📧 Email Notifications
With Magento Backoffice Orders, we have email notifications available for both merchants and customers.
Merchant Email Notifications
You can receive an email notification when your customer successfully completes a payment for a Payment Link you've sent them. In order to enable these notifications, please email support@rvvup.com with the email address you'd like us to send them to & we'll turn them on!
Customer Email Notifications
The email to your customers will follow either the “New Order” or “Order Update” template with an attached note including the payment link:
🟨 This order requires payment, please pay using the following link:
https://checkout.rvvup.com/l/<payment_link_uuid>
ℹ️ How to Update Customer Email Notifications
The text that will be attached to the emails is controlled from a Rvvup Plugin Configuration setting called “Email Configuration”.
To change the messaging, navigate to the following in your Magento admin panel:
Stores→Configuration→Sales→Payment Methods→Email Configuration
As a note, the template used will be controlled by which checkboxes are set during the admin order creation.
If the Email Order Confirmation checkbox is selected, the “New Order” email template will be used. If it is unchecked, the “Order Update” template will be used.
🏁 That's it! For more information on Payment Links, check out this Support article.