Don't Leave Home Without It
Rvvup's Pay by Card can support American Express payment cards by connecting your American Express merchant account.
These merchant accounts are sometimes called an “Amex Direct” account, as you would have a merchant account directly with the card network (where American Express acts as their own acquiring bank) which is not the case with the other payment cards.
💳 I already have Pay by Card enabled and want to support American Express
If you do not have an American Express merchant account, you can sign up for one using their Merchant Signup Form.
If you do have an American Express merchant account, go ahead an email us at support@rvvup.com to request Amex activation. Please include the following info:
1. American Express Service Establishment Number (Your Amex MID):
2. Currency (of the SE Number):
3. Account Type (ECOM/MOTO):
4. Trading Name:
5. Trading Address:
💡 We need to collect and verify the exact trading name and address you used
to sign up with American Express as these values are checked prior to processing.
⏱️ Once we have been provided these details, we can usually connect and verify them with American Express in about 4 business days.
🤔 I have an Amex MID, but I don’t have an American Express merchant account
It might be that you were given an Amex SE from your acquiring partner like Evalon or Global Payments. While those can be used for processing in their respective card processing environments, we cannot utilize those SE numbers in an Amex Direct connection, and you will need to start and account with American Express.
How does it work?
When we have verified and connected your American Express, you should start to see the Amex iconography display on your checkout, and customers will be able to start using their American Express cards straight away.
These payments will be processed as any other PbC payments, with the exception of disbursements and fees.
Fees
Rvvup does not charge any fees to process American Express payments or refunds. These fees are all handled between yourselves and American Express.
Settlement / Disbursement
American Express payments will be settled with all other card payments at the 22:15 GMT cutoff, however funds may take longer to arrive in your business bank account as the funding is handled by American Express directly.
Additionally, these disbursements and fees will not be tracked by Rvvup as your typical PbC payments would. In order to reconcile your American Express payments you’ll need to log in to your American Express merchant account and review your transactions there, or use their monthly statements following this guide.
Questions? Please shoot us an email at support@rvvup.com and we'd be happy to help!