Navigating Payments, Statuses, & Disbursements

All Things Payments

In your Rvvup Dashboard, we’ve built a centralised location for you to view and reconcile all of your payment activity.

When you click on the Payments section in the sidebar, you can explore payment activity in three tabs:

❶ Payments: Quickly see all of your completed and in progress payments & refunds

❷ All transactions: View a more robust list of activity including disbursements to your bank account, transaction fees, and cancelled & expired payment attempts

❸ Payment sessions: A Rvvup-exclusive, access additional insight in your customers’ checkout behaviour to see if they attempted multiple payment methods in an order, cancelled out of a payment method in favour of another, and more.

ℹ️ How to View Payment Statuses & Details

1. Log into the Rvvup Dashboard
2. Click into Payments
3. Click on a payment to “pop open” the Payment Details page
4. Here you can view the payment status along with detailed information about the payment

ℹ️ How to View Disbursements & their Transactions

1. Log into the Rvvup Dashboard
2. Click into Payments
3. Click on on the All transactions tab
4. Find the Disbursement you’d like to explore (Tip: use the Type filter to see only Disbursements)
5. Click on the Disbursement to see additional information in the sidebar
6. Click the View Transactions button to see all of the payments, refunds, and fees that are included in that Disbursement.

📗 Quick Reference Guide to Payment Statuses

📖 Statuses: Definitions & Explanations

✅ Approved

The "Approved" order status means your customer crossed the finish line and successfully completed their payment. The payment method they chose during checkout has been charged and the funds have begun the process of moving to your account. With this status, you'd be clear to ship physical goods or provide services to your customer.

For more on the disbursement timelines for payouts, check out Getting Paid.

🆕 Created

The "Created" status means your customer has clicked on a Rvvup payment method and the payment flow has started. If they complete the process, you'll see this quickly change to "Approved" after they successfully complete the checkout flow. The payment will eventually expire in the case of a customer abandoning the checkout flow. 

⌛️ Authorisation Expired

The "Authorisation Expired" status only occurs when you have selected the “Capture Later” capture flow and the payment method’s expiration timeframe has past. Each payment method has a different expiration time:

🟢 Authorised

The "Authorised" payment status means your customer has successfully completed their payment and the final step of capturing the payment is pending your action. This status will only occur if you have the “Capture Later” selected for this payment method’s payment.

🟡 Pending

The "Pending" status means that a payment process has begun but is currently in process. This status means that no funds have been moved yet for a purchase as we are waiting either on confirmation from the payment method processor or your customer to complete the transaction attempt. Once the process is complete, Rvvup will update the status to reflect it is successful or not.

⌛️ Expired

The "Expired" status shows up when your customer selects a payment method, but then doesn't complete the action. This could be they leave the checkout window open or they may close their browser window or tab without either submitting the order or hitting the cancel button.

For the Payment Status, the expiration window defers depending on the payment method:

🛑 Voided

If you cancel a payment before it settles, the status will be updated to “Voided” and a special void request will be sent to your customer’s payment account provider to remove the temporary hold on funds, which should be reflected immediately.

🅧 Cancelled

If your customer selects a payment method, but then clicks on the "Cancelled" button, this will show up in your payments history with a "Cancelled" status. This could mean that your customer decided to choose a different payment method to complete their order or they changed their mind about proceeding with the order.

❌ Decline

If a payment is attempted and the customer's payment method provider (i.e. their bank, PayPal, Clearpay, etc.) does not approve the charge, the payment status will show as Declined. The best course of action in these situations is to recommend your customer either contact their payment method provider for further details or to attempt payment again with a different payment method

🪫 Failed

If a payment attempt encounters a disruption while processing, it will show a payment status of Failed. Failures are rare, but could happen because of a network outage or a payment provider disruption downstream of Rvvup. If a failed transaction occurs, we would recommend having your customer try again to see if it is a temporary issue or try an alternate payment method. If failed transactions continue, reach out to support@rvvup.com for troubleshooting help.

⚠️ Requires Action

If a customer begins a payment, but their bank or payment method provider requires additional information from the customer, we'll show the Requires Action status. Once your customer has completed the request with their bank, we'll update the status with the provider's decision (approved or declined).